COMPLAINT RESOLUTION POLICY

In case of dispute, T-connect promotes negotiation and reconciliation solutions between parties to maintain Customer trust in T-connect's service quality and follows these steps:

Timeframe for Receiving and Handling Complaints:

• • Complaint submission period Within 24 hours of receipt.
  • Contact: Customers send feedback to email address: contact@tconnect.co.jp or phone number: 03-6384-0289
  • Resolution Process: T-connect’s Customer Service department will receive and assess the complaint. Depending on the nature and severity of the issue, T-connect will provide an appropriate response, clarification, or resolution to the customer's concerns.
  • Exceptions: In cases beyond the capacity or authority of T-connect, the company’s management may request that the complainant escalate the matter to the appropriate legal authorities for further resolution.