STATEMENT BASED ON COMMERCIAL TRANSACTIONS LAW

The company name: T-connect CO..,LTD

Address: 〒170-0005 Otsuka Watato Building 4A 2-41-5 Minami-Otsuka, Toshima-ku Tokyo, Japan

Chairman: Ms. Chu Thi Phuong Thao

Phone Number: 03-6384-0289

Business Hours: 10:00 AM to 6:00 PM

Email: contact@tconnect.co.jp

Website: https://tconnect.co.jp/

Product Pricing: Please refer to the product introduction page.

※ Prices displayed include taxes.

Payment Methods: Cash on delivery (Daibiki(COD)), bank transfer, and cash payments are accepted.

– Additional costs beyond product costs:

– Consumption tax: Prices displayed on the website include tax, so there are no additional charges.

– Shipping fee: Free for customers who pay in advance, 800 yen for customers who pay on delivery (Daibiki(COD)).

– Payment fee: Incurs a payment fee for bank transfer and cash payments at convenience stores.

Delivery Time: Products will be delivered within 1-2 business days after notification of shipment from T-connect. Note: Delivery to remote islands such as Okinawa and Hokkaido may take up to 7 days.

Returns and Exchanges:

All SIM cards and WiFi devices provided by T-connect are eligible for free returns and exchanges within 3 days from the date of receipt.

No additional return or exchange fees apply, except for price differences when exchanging for another product.

T-connect will not accept returns or exchanges for products that have been damaged due to customer negligence (not manufacturer defects).

Product Warranty Policy

All SIM cards and WIFI devices provided by T-connect come with a 12-month warranty from the date T-connect delivers the product to the customer.

Warranty Conditions:
The device must have a warranty seal or a purchase invoice from T-connect. T-connect will check the warranty period of the device to make the final decision.

The warranty covers damages determined to be due to technical issues or manufacturer defects.